ba992 Privacy Policy —
Your Data, Our Responsibility

Ba992 collects certain information to deliver the best possible gaming experience. This information is gathered either directly from you or automatically from your browser and device.

Personal Identity Information:

• Name & Contact: Your full name, mobile number, and email address are collected at the time of registration.
• Date of Birth: Your date of birth is required for age verification. Only users aged 18 or above are permitted to play on ba992.
• Address: Your current residential address is collected as part of the KYC verification process.
• Identity Document: National ID or passport information is used for account verification.

Financial Information:

• Mobile numbers and transaction history for bKash, Nagad, and Rocket.
• Bank account details (for withdrawals).
• Complete transaction records for all deposits and withdrawals.

Automatically Collected Information:

• IP address, browser type and version.
• Device information (mobile, tablet, or computer).
• Information on which pages of the website you visited and for how long.
• Gaming history and betting patterns.

Ba992 uses your data for specific, defined purposes. We believe transparency is the foundation of trust, so each purpose is clearly outlined below.

Ba992 never shares your data with third parties for advertising purposes. Our privacy policy is strictly upheld at all times.

Keeping your data private is a core principle at ba992. However, there are certain situations where limited data sharing may be required.

• Payment Processor: Only the financial information necessary to process transactions via bKash, Nagad, or bank is shared. These service providers are also bound by strict privacy policies.
• Regulatory Authority: Information may be disclosed as a legal obligation in response to valid requests from licensing authorities or law enforcement agencies.
• Technology Partner: Limited data may be shared with the technology companies whose software ba992 uses, solely for service operation purposes. All such parties are bound by strict Non-Disclosure Agreements (NDAs).
• Fraud Prevention: Limited data may be verified against industry-level fraud detection systems to prevent fraudulent activity.

Ba992 uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored in your browser.

• Essential Cookies: These cookies are essential for maintaining login sessions, ensuring security, and enabling core functionality. They cannot be disabled.
• Functional Cookies: These cookies are used to remember your language preference, theme settings, and login information.
• Analytics Cookies: These cookies are used to understand which pages are visited most and how users interact with the website. This information is used solely to improve our services.
• Marketing Cookies: Used to show you relevant offers based on your preferences. You can disable these cookies at any time.

You can delete or disable cookies at any time through your browser settings. However, disabling certain cookies may affect the functionality of some ba992 features.

Ba992 employs industry-leading technology and practices to keep your data secure. Our security framework provides protection across multiple layers.

• SSL/TLS Encryption: All data transmissions are protected by 256-bit SSL encryption, ensuring bank-level security.
• Firewall Protection: An advanced firewall system protects the server from unauthorized access.
• 24/7 Monitoring: ba992's security team monitors systems around the clock to detect any unusual activity immediately.
• Two-Factor Authentication: Any suspicious login attempt is automatically flagged and triggers additional verification.
• Regular Security Audits: Regular security audits are conducted by third-party experts.
• Data Backup: All data is regularly backed up to prevent loss in the event of a technical issue.

Ba992 believes every user should have full control over their own data. The following rights are guaranteed to you:

Ba992 does not retain your data longer than necessary. Different retention policies apply depending on the type of information.

• Account Information: Retained for the duration the account is active and for 5 years after closure.
• Financial Transaction Records: Retained for a minimum of 5 years up to a maximum of 7 years, as required by legal obligations.
• KYC Documents: Retained for a minimum of 5 years after account closure, in accordance with regulatory guidelines.
• Cookie & Session Information: Session cookies are deleted when the browser is closed; persistent cookies are stored for a maximum of 1 year.
• Support Conversations: Customer service records are retained for up to 2 years.
• Marketing Information: Withdrawing consent will result in immediate removal from all marketing lists.

Once the retention period expires, ba992 securely destroys or fully anonymizes your data. This process is handled automatically.

Ba992 is a platform strictly for users aged 18 and above. We do not knowingly collect or process personal data from minors.

• Age verification is mandatory at the time of registration.
• If we become aware that a minor's information has been collected, the account will be immediately closed and the data deleted.
• If parents believe their child has registered on ba992, please contact our support team immediately.

Ba992 may update this Privacy Policy from time to time. Revisions may be necessary due to legal changes, adoption of new technologies, or expansion of services.

• For significant changes, a notification will be sent to your registered email address.
• The date of the latest update to this page will always be visible on the website.
• Continued use of ba992 after any changes will be considered acceptance of the updated policy.
• If you object to the updated policy, please contact our support team to close your account.

We always aim to notify users at least 14 days before any changes take effect. However, immediate changes may occasionally be necessary due to legal requirements.

For any questions, concerns, or complaints regarding the Privacy Policy, please contact the ba992 support team. We are always committed to protecting your privacy.

• Live Chat: Click the chat button in the bottom-right corner of the website — the fastest way to get a response.
• Email: [email protected] — responses are typically sent within 6 hours.
• Support Hours: 24 hours a day, 7 days a week, fully in Bengali.